Shipping policy

Shipping Policy

Products that are in stock are typically shipped within 24 to 72 hours after the order is placed.

Products that are not currently in stock will be shipped within 24 to 72 hours after they are received at our warehouse.

Canadian orders are shipped using GLS, Purolator, or another available carrier depending on the destination and package size. International orders are shipped using Purolator, UPS or another available carrier depending on the destination.

Delays caused by suppliers, carriers, customs, weather, or other circumstances outside of our control may affect shipping times.

If you have not received an order status update within 7 business days of placing your order, please contact us through our contact page or by email.

International Orders

We ship worldwide. Additional fees may apply to orders shipped outside of Canada, including customs duties, import taxes, brokerage fees, or other charges required by the destination country.

These charges are the customer’s responsibility and are not included in the product price or shipping cost paid at checkout.

If you are unsure about possible import fees, we recommend contacting your local customs office or contacting us before placing your order.

Kanza Performance is not responsible for customs duties, import taxes, brokerage fees, or any other charges applied by the destination country or carrier.

The customer is responsible for accepting delivery of the order and paying any applicable fees. If a package is refused, returned, or abandoned due to unpaid customs duties, taxes, brokerage fees, or other import charges, the customer will be responsible for any original shipping costs, return shipping costs, and related fees.

Orders cannot be cancelled or refunded because of refusal to pay customs duties, import taxes, brokerage fees, or other international shipping charges.